Thymos Health — AI Medical Chatbot for Conservative Care
PHI-safe RAG-powered AI chatbot integrated with Oyster EHR — built to handle real patient data in production.
Thymos Health had a clear AI use case: an intelligent medical chatbot to support their conservative care platform. But every time the team tried to move from concept to production, the same wall appeared — how do you let an AI model interact with real patient data without creating a PHI liability?
Their sandbox prototype worked well in isolation. But the moment real patient records entered the picture, legal and compliance concerns shut it down. They needed someone who could own the compliance architecture, not just the AI build.
One wall blocked every production attempt
Thymos Health needed a PHI-safe AI chatbot that could answer patient questions using their actual EHR data — without sending protected health information to third-party AI models or failing enterprise security reviews.
- —The sandbox prototype worked — but real patient records triggered legal concerns every time
- —PHI isolation and tokenization had to be built before any AI feature could connect to live data
- —They needed someone to own the compliance architecture, not just the AI build
- —Oyster EHR integration required scoped, context-aware data retrieval — not raw record access
- —Emergency detection had to be embedded in the response pipeline, not added as an afterthought
- —Every patient interaction required an immutable audit trail from the first API call
PHI-safe AI chatbot — architecture first, features second
Built a RAG-powered AI chatbot with scoped PHI retrieval integrated directly with Oyster EHR, emergency detection with auto-escalation, and full HIPAA-compliant AWS infrastructure — passed enterprise security review on first attempt.
Results
PHI-safe AI chatbot live in production — real patient data, zero compliance gaps
RAG pipeline connected to Oyster EHR with scoped, context-aware retrieval
Emergency detection layer built in — auto-escalation on critical patient inputs
Full HIPAA-compliant AWS infrastructure with audit trails on every interaction
Passed enterprise security review — BAA-ready from day one
Ready to build AI the right way?
Tell us your AI use case — we'll map a compliant path to production in 30 minutes.